Help & Support
Contact Us
Our staff is available to answer questions and offer customer support 24 hours a day. This is just one of the many ways we live out our motto: We Care… You Count.
Contact us by filling out a form or through one of the other methods below.
Contact Us
Toll Free: 844-564-7837Mailing Address:
124 Boardwalk Drive, Suite C Ridgeland, SC 29936
Order Status
Log into your account on Mister Ben’s website to track the status of your order. Here, you can see if your order has shipped, when it’s scheduled to arrive, and you can double-check the contents of your order.
You will also receive notifications to your inbox when your package ships and when it arrives.
Subscribe and Save
Start saving when you sign up to get your amazing products shipped on a monthly schedule! Is it a product you’re going to need again and again? Then subscribe to monthly deliveries and save 10% every month!
In addition to easy savings and a simplified way to purchase pet products, you will have VIP access to exclusive discounts and special articles about caring for your pets.
Subscription preferences can easily be updated or canceled by contacting our 24-hour customer service at care@misterbens.com.
Shipping Policy
We ship domestically everywhere within the U.S. with FedEx 2-day shipping.
- Everything ships for $6.99
- We cannot deliver to P.O. boxes
If you’re looking for International delivery, you will have the option of everything from economy to expedited services. All duties must be paid by the receiver on delivery.
Return Policy
All of our products are backed with a 100% money-back guarantee. Returns made within 14 days of purchasing the product will be refunded with no questions asked.
If you find that you need to return a product after 14 days, contact our team so we can best serve you.
Refunds are made to the payment method used during purchase. The time it takes for your refund to be completed depends on your financial institution.
Wholesale
We’re excited to sell wholesale to stores and businesses within the United States. If you would like to become a wholesaler of Mister Ben’s amazing products, follow this link: Wholesale
Privacy Policy
This notice describes our Privacy Policy. By visiting our site, you are accepting the practices described in this Privacy Policy.
What Personal Information About Customers Do We Gather?
Terms of Use
Welcome to our shopping site. We provide this site to you subject to the following terms of use (“Terms”). If you visit or shop at this site, you accept these Terms. Please read them carefully.